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She does not stopat the answer.

Most assistants reply and then wait. Klara works out what the customer is actually after, recommends from what is really on your shelf, and asks for the sale.

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Klara narrowing a gift request to one in-stock trail shoe and asking to hold it or take payment

  • Narrows it down

    Two or three questions — size, budget, who it is for — and she is recommending something specific rather than listing a catalogue.

  • Only what you can actually sell

    Recommendations come from live stock, so she never talks a customer into a size that ran out yesterday.

  • Asks for the order

    She proposes the next step, shares your payment details and holds the stock while the customer makes up their mind.

Anatomy of a sale

From “just looking”to a packed order.

The four moves between a question and a sale, and what Klara does at each one.

  1. 1

    She works out what they actually want

    Size, budget, who it is for. Two or three questions rather than a link to your catalogue and a hope for the best.

  2. 2

    She recommends from real stock

    Only what is on the shelf today, at the price you set this morning. She cannot recommend what she cannot see.

  3. 3

    She asks for the order

    The next step is proposed rather than waited for, and your payment details go out with it.

  4. 4

    She holds it while they decide

    The stock is reserved, so the customer who says yes ten minutes later still gets the one she offered them.

In practice

What that looks likein a real conversation.

WhatsApp · Friday, 6:40 PM

Looking for a gift for my sister, she likes running. Budget 8k.

Then I would look at the trail pair in grey — it is inside your budget and we have it in 37 through 40. Do you know her size, or should I include an exchange note with it?

38. Let us do it.

Answered using

  • Live stock
  • Your price list
  • Your exchange rule

What changes in your week

  • Browsing conversations end in an order instead of trailing off.
  • Nobody is sold something you cannot ship this week.
  • The customer gets a recommendation, not a link to your catalogue.

Put Klara to work in your shop

Klara is in early access, and we set the first businesses up ourselves — catalogue, policies and first channel, with you.

Join waitlistWhat early access includes