She only sayswhat you have taught her.
Everything Klara tells a customer traces back to something you gave her: your catalogue, your prices, your policies, your hours. Nothing else gets said in your name.
Your words, not a model’s
Your return window, your payment details, your delivery areas — quoted back to a customer exactly the way you wrote them down.
She would rather ask than invent
A question your knowledge base does not cover is handed to you instead of guessed at. That is the single most important rule she runs on.
Change it once, live immediately
Update a price, a policy or your hours in the dashboard and the very next reply uses it. There is no retraining and no waiting.
Business knowledge
Your business has its own rules.Klara knows them.
A generic assistant guesses. Klara answers from what you gave her — and when you have not given her something, she says so instead of inventing it.
Catalogue & stock
Products, variants, prices, what is left
Opening hours
Per day, with the days you are closed
Payment details
Quoted back exactly as you wrote them
Returns & exchanges
The window, the conditions, the proof
Delivery & pickup
Where you deliver and what it costs
Your website
Pages she reads and remembers
Your documents
Policy PDFs, catalogues, FAQs
House rules
Anything else she must never get wrong
Saturday, 4:12 PM
I bought a shirt last week and it is too small. Can I swap it?
Yes — exchanges are fine within 14 days with the receipt and the tags still on. We are open until 7pm today, so you can come into the Colombo 03 branch any time before then.
Answered using
- Your exchange rule
- Your opening hours
- Your branch address
Change a price, a policy or your hours in the dashboard and the next answer reflects it. There is no retraining and no waiting.
What changesin your week.
Customers stop being told things about your shop that are not true.
A policy you changed this morning is the policy she quotes this afternoon.
The questions she cannot answer arrive to you already flagged.
Put Klara to work in your shop
Klara is in early access, and we set the first businesses up ourselves — catalogue, policies and first channel, with you.